Shenandoah Valley Electric Cooperative serves the city of Winchester. Report an outage at 800-234-7832 or on SVEC's outage map; not by email or social media.

Last checked Oct. 18, 2026. The utility for the city comes from the U.S. Energy Information Administration’s Form EIA-861 service territory data (2024); outage details from Shenandoah Valley Electric Cooperative.

Electricity in the city of Winchester is delivered by Shenandoah Valley Electric Cooperative (SVEC), a cooperative headquartered in Rockingham. Federal utility data for 2024 lists SVEC as the electric utility serving Winchester city. In surrounding Frederick County, Frederick County government lists both SVEC and Rappahannock Electric Cooperative; check your bill if you live outside the city.

Who to call

  • Report an outage or downed line: SVEC, 800-234-7832, any time
  • Outage map and online reporting: SVEC outage map
  • Emergency or someone in danger: 911
  • Official page: SVEC Outage Center

Reporting an outage

SVEC asks members to:

  • Call 800-234-7832, use the online outage map or use the free MySVEC app.
  • Report even if you think a neighbor has already called. SVEC says it is more effective to know the location of every outage.
  • Not report outages through SVEC’s social media or by email.
  • Note the location of any downed line or damaged equipment and call SVEC right away.

If your lights are blinking instead of out, SVEC explains the cause on its blinking lights page.

How power is restored

SVEC says restoration starts where power feeds into its system: substations, transmission lines and main distribution lines. Crews then work outward, starting with the repairs that bring the most people back on, until every home is restored. Estimated restoration times appear on the outage map and in the MySVEC app when they are available; in large outages they may not be.

Getting ready

  • Sign up for the MySVEC app before storm season so you can report from your phone.
  • SVEC’s outage preparedness page has its tips for getting ready.
  • Keep the outage number, 800-234-7832, somewhere you can find it without power.
  • Watch alerts from the National Weather Service’s Baltimore/Washington office, which covers Winchester.

Business hours and offices

SVEC’s offices are open 8 a.m. to 4:30 p.m. Monday through Friday. Its headquarters is at 180 Oakwood Drive, Rockingham, 800-234-7832. Lobby and drive-thru hours for each office are on SVEC’s contact page. New members can find start-up information on SVEC’s new member page.

Other utilities

  • Water and sewer: the City of Winchester, Public Services, 540-773-1340.
  • Natural gas: see our moving to Winchester guide for the gas utility and how to start service.

What this means for you

  • Outage? Call 800-234-7832 or use the outage map; do not post it on Facebook and wait.
  • Stay clear of downed lines and call SVEC, or 911 if anyone is in danger.
  • Get the MySVEC app now, before the next storm.

Related: who to call at City Hall and moving to Winchester.

Frequently asked questions

Who is the power company in Winchester, Virginia?

Shenandoah Valley Electric Cooperative (SVEC) is the electric utility federal data lists for the city of Winchester. Some homes in surrounding Frederick County are served by Rappahannock Electric Cooperative.

How do I report a power outage in Winchester?

Call SVEC at 800-234-7832, report it on SVEC’s online outage map, or use the free MySVEC app. SVEC asks members not to report outages by email or on social media.

Is there a power outage map for Winchester?

Yes. SVEC’s outage map at outageentry.com shows current outages and, when available, estimated restoration times.

What should I do about a downed power line?

Stay away from it and call SVEC right away at 800-234-7832. If anyone is in danger, call 911.